General Enquiry Form – Sudbury Mac Repairs

If you’re looking to get something repaired and / or to find out how much a repair will be, this form is a good place to start.

There are quite a few questions here but the information, especially the Apple Model Number, will be helpful in getting a quote quickly and your device fixed in good time.

We’ll always try to get back to you in 24 hours.

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Full Name

Phone Number

What needs repairing / looking at?

What's the issue?

Eg: ‘My dog sat on my laptop and the screen is cracked’ or ‘My iPhone needs a new battery’

What's the make of the device?

What's the model description?

Eg. Apple iMac 27″ (Late 2015) or HP Inspiron 15″

Apple model number (beginning with an 'A' or 'M'):

Note: This is usually found on the back of Apple products engraved in very small print.

On iPads and iPhones, you can go to Settings > General > About and you’ll find the Model Name there. If you tap on the actual Model Number, the ‘A’ number will appear.

For non-Apple devices, can you see a serial number?

Note: This is usually found on a sticker on the back in very small print.

How old is the device (approximately)?

0 year/s

From 1 – 10, how would you rate its physical condition?

Selected Value: 5

1 = Battered workhorse
5 = Reasonable for its age
10 = Mint condition

Where's a good location (central Sudbury only) to arrange a collection?

First line of address and postcode.

What brought you here?

Is there anything else worth mentioning?

Eg: ‘The device is quite slow these days’, ‘My laptop sometimes gets quite hot’ or ‘I spilt a little water on the keyboard once but that was a while ago’.

Finding the Correct Model Number

Providing the Apple Model Number is important for quotes.
Click below for help finding it.

Help with Model Numbers